Facebook Developers App Permissions to Post Responses to Reviews
Earlier you can submit a Facebook application for review, you must create the Facebook application and connect LiveAgent with Facebook. The procedure is described in this guide.
LiveAgent needs special permissions with avant-garde access to fetch and create wall posts and to fetch and reply to private messages and comments. Only standard access to these permissions is given to every application by default, therefore you lot will need to asking advanced access and submit your application for approval past the Facebook team kickoff.
If you lot are an ambassador of the Facebook App standard access to the post-obit permissions is enough. This guide applies only if you lot demand to allow other LiveAgent administrators who are non also set as administrators of your Facebook app connecting your Facebook app.
In your Facebook developer panel navigate to the" App Review > Permissions and Features", search for and request avant-garde access for the following 8 necessary permissions required by LiveAgent:
- Business Asset User Profile Access
- pages_manage_engagement
- pages_manage_metadata
- pages_manage_posts
- pages_messaging
- pages_read_engagement
- pages_read_user_content
- pages_show_list
There are too 3 boosted permissions that are non mandatory, only are related and might be helpful:
- Human Agent (provides the ability to reply to Facebook messages from LiveAgent within 7 days, the standard limit is 24 hours)
- instagram_basic (allows your app to read an Instagram account profile'due south info and media)
- instagram_manage_comments (provides the ability to fetch and reply to comments and mentions from your Instagram account connected to your Facebook account)
Note that all these advanced access permissions might crave a Business Verification, without verifying your concern your application review will be most probable declined. Individual verification might non be enough.
Subsequently requesting avant-garde access for all needed permissions, navigate to the "App Review > Requests" section in the menu, and edit your pending asking.
You must complete all steps and fill up in the details for each of the requested permissions earlier you tin submit them for review. In one case all the checkmarks representing the review requirements are bluish, the button " Submit for Review" at the bottom of the page volition become active and yous volition be able to submit the app for review.
We've prepared for yous example instructions for every app review department, you can observe them all beneath later in this guide.
Example instructions for every app review section
Into the text area you tin can insert the following text:
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages.
Subsequently somebody writes a post, comment or message to Facebook page, it should announced in the LiveAgent awarding as a new ticket within a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
ane. Inside LiveAgent, click "Configuration" on the left-mitt side menu in the main application screen.
two. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced admission - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business concern Asset User Profile Admission.
four. And then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" push button.
5. A login dialog to Facebook will open in a new window.
vi. Make full in the login credentials and then click "Log in."
seven. Adjacent, a list with available Facebook pages volition open.
8. Select the Facebook page you want to connect and connect it with LiveAgent past clicking the "Connect" button.
nine. At present the Facebook page should be continued with LiveAgent.
x. Head over to your Facebok folio on Facebook.com
11. Click on the "Transport message" push and write any message to your Facebook folio.
12. Go back to LiveAgent's "Tickets" screen and your message volition appear hither in the form of a ticket.
You can examination it here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007
Into the text surface area you tin can insert the post-obit text:
Nosotros need this permission to be able to react to and reply to comments posted by other pages or users nether our posts.
The LiveAgent awarding can connect with Facebook pages to fetch page posts, comments and messages. After somebody writes a post, comment or bulletin to Facebook page, information technology should appear in the LiveAgent application as a new ticket within a few seconds. But users that are logged in can connect Facebook pages with LiveAgent.
ane. Inside LiveAgent, click "Configuration" on the left-hand side menu in the primary awarding screen.
ii. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
3. In this section you lot need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with avant-garde access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Profile Admission.
four. And then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
v. A login dialog to Facebook volition open in a new window.
6. Fill in the login credentials and and then click "Log in."
seven. Next, a list with available Facebook pages will open.
8. Select the Facebook page you want to connect and connect it with LiveAgent by clicking the "Connect" push.
9. At present the Facebook page should be continued with LiveAgent.
10. Head over to your Facebok page on Facebook.com
11. Find any post on your page and try to write a annotate.
12. Go back to LiveAgent'south "Tickets" screen and you can at present see your comment in the form of a ticket.
13. Open the ticket with your message, press "Like", and hit the "Reply" button to answer to the fetched comment.
You can examination it here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- countersign: LiveAgent007
Record your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you can find at the end of this guide and insert it into the file area. Facebook reviewers do not accept but our general videos.
Into the text expanse you lot can insert the following text:
We need this permission to create, edit and delete comments posted by the page, users, or other folio.
The LiveAgent application can connect with Facebook pages to fetch page posts, comments and messages. After somebody writes a postal service, comment or message to Facebook folio, it should announced in the LiveAgent application equally a new ticket inside a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-mitt side carte du jour in the main application screen.
two. From the "Configuration" screen click "Facebook" and "Awarding setup" under "Facebook."
3. In this department you need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced admission - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business organization Nugget User Profile Access.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" push.
5. A login dialog to Facebook will open in a new window.
half dozen. Fill in the login credentials and then click "Log in."
vii. Next, a list with available Facebook pages will open.
8. Select the Facebook folio you want to connect and connect information technology with LiveAgent past clicking the "Connect" button.
9. Now the Facebook page should be connected with LiveAgent.
10. Head over to your Facebok page on Facebook.com
eleven. Observe any post on your page and attempt to write a comment.
12. Go back to LiveAgent's "Tickets" screen and yous can now see your comment in the class of a ticket.
xiii. Open the ticket with your message and striking the "Reply" button to respond to the fetched comment.
You can test information technology here:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007
Record your ain video similar to the file VIDEO_FB_LA_share-mail-sub.mp4 which you can notice at the end of this guide and insert it into the file area. Facebook reviewers do non accept just our general videos.
Into the text expanse you can insert the following text:
We need this permission to read information nearly accounts and also to subscribe and receive webhooks about activity on the Page.
The LiveAgent awarding tin connect with Facebook pages to fetch page posts, comments and messages. After somebody writes a mail service, comment or message to Facebook page, it should appear in the LiveAgent application as a new ticket within a few seconds. Just users that are logged in tin connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-manus side carte du jour in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Awarding setup" under "Facebook."
3. In this section y'all need to connect a Facebook app created in developers.facebook.com/apps, with the post-obit permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business organization Asset User Profile Access.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
five. A login dialog to Facebook will open up in a new window.
6. Fill in the login credentials and so click "Log in."
7. Adjacent, a list with available Facebook pages will open.
viii. Select the Facebook page yous want to connect and connect it with LiveAgent past clicking the "Connect" push button.
9. Now the Facebook folio should be connected with LiveAgent.
Y'all can test it hither:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- countersign: LiveAgent007
Record your own video like to the file VIDEO_FB_LA_connect.mp4 which you can discover at the end of this guide and insert it into the file area. Facebook reviewers do not have just our general videos.
Into the text area you tin can insert the following text:
We need this permission to create, edit and delete content posted on the page (posts, videos, photos.)
Users that are logged in can postal service statuses to pages via the LiveAgent application. Simply users that are logged in can post annihilation to Facebook.
1. Click the "New" tab in the superlative section of application screen.
2. Select Compose Facebook postal service.
three. Select which folio you lot want to post on (shown only if there are more pages.) 3. Write whatever y'all desire to share with your audience.
four. Click Ship.
You lot can examination it here:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- countersign: LiveAgent007
Record your own video similar to the file VIDEO_FB_LA_share-mail service-sub.mp4 which you can notice at the end of this guide and insert it into the file area. Facebook reviewers do not have only our general videos.
Into the detailed clarification (1st.) text area you tin insert the following text:
LiveAgent application reads from letters of continued Facebook pages and allows human agents to respond to client messages.
Into the test and reproduce (2nd.) text surface area you tin can insert the following text:
LiveAgent application is not a chatbot, it is a tool for human operators to simplify advice with customers over multiple channels in ane awarding. The LiveAgent application can connect with Facebook pages to fetch page posts, comments and letters. Webhooks are used to fetch page messages. After somebody writes a mail service, comment or bulletin to Facebook page, it should appear in the LiveAgent awarding as a new ticket inside a few seconds. Only users that are logged in tin can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-mitt side menu in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
iii. In this section y'all need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Nugget User Contour Admission.
4. So on the "Facebook pages" screen you can connect your Facebook page via the "Connect" button.
v. A login dialog to Facebook volition open in a new window.
6. Fill up in the login credentials and then click "Log in."
7. Next, a list with bachelor Facebook pages will open.
8. Select the Facebook folio you want to connect and connect information technology with LiveAgent by clicking the "Connect" push button.
ix. At present the Facebook page should exist connected with LiveAgent.
10. Caput over to your Facebok page on Facebook.com
11. Click on the "Send bulletin" push button and write any message to your Facebook page.
12. Go dorsum to LiveAgent'southward "Tickets" card item and your message will appear here in the form of a ticket.
13. Open the ticket with your message and click the "answer" link at the bottom to answer to your message.
Y'all can test it hither:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007
Record your ain video similar to the file VIDEO_FB_LA_fetching_messages.mp4 which you can find at the finish of this guide and insert information technology into the file area. Facebook reviewers do not accept but our full general videos.
Into the text expanse you tin can insert the following text:
We need this permission because it is required by pages_manage_posts permission. We need it to create, edit and delete content posted on the page.
Users that are logged in tin post statuses to their continued page via the LiveAgent awarding. Only users that are logged in can mail service anything to Facebook.
1. Click the "+" icon in the height correct corner of the application screen.
2. Select Compose Facebook post.
3. Select which folio you want to mail on from the listbox (shown only if there are more pages.)
4. Write whatever you want to share with your audience.
five. Click Ship.
You tin exam it here:
- url: https://support.mycompany.com/agent
- username: back up@mycompany.com
- countersign: LiveAgent007
Tape your own video similar to the file VIDEO_FB_LA_share-post-sub.mp4 which you can find at the terminate of this guide and insert it into the file area. Facebook reviewers do not take just our general videos.
Into the text surface area you can insert the following text:
We need this permission together with pages_manage_posts and also with pages_manage_engagement permission to delete posts and comments posted by other Pages or users.
The LiveAgent application can connect with Facebook pages to fetch folio posts, comments and messages. Afterwards somebody writes a post, comment or message to Facebook page, it should appear in the LiveAgent awarding as a new ticket within a few seconds. Only users that are logged in tin connect Facebook pages with LiveAgent.
1. Within LiveAgent, click "Configuration" on the left-manus side menu in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Awarding setup" nether "Facebook."
3. In this section yous need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with avant-garde access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Nugget User Profile Access.
4. And then on the "Facebook pages" screen you lot can connect your Facebook page via the "Connect" button.
5. A login dialog to Facebook will open up in a new window.
6. Fill in the login credentials and so click "Log in."
7. Adjacent, a list with available Facebook pages will open up.
8. Select the Facebook page you lot desire to connect and connect it with LiveAgent by clicking the "Connect" button.
9. At present the Facebook page should be connected with LiveAgent.
x. Caput over to your Facebok page on Facebook.com
11. Observe any post on your page and try to write a comment.
12. Get back to LiveAgent'south "Tickets" screen and you can now see your comment in the form of a ticket.
13. Mark this ticket as selected and so delete it by pressing the "Delete" push button.
You tin test information technology here:
- url: https://support.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007
Record your ain video similar to the file VIDEO_FB_LA_share-mail service-sub.mp4 which you can find at the end of this guide and insert information technology into the file surface area. Facebook reviewers do not take merely our full general videos.
Into the text area you can insert the following text:
Nosotros need this permission to read and display list of Pages a person manages to connect chosen 1 into LiveAgent application. The list of Pages should be displayed after a click on the connect button in the LiveAgent application.
The LiveAgent application can connect with Facebook pages to fetch folio posts, comments and letters. After somebody writes a postal service, annotate or message to Facebook page, information technology should appear in the LiveAgent application as a new ticket inside a few seconds. Only users that are logged in can connect Facebook pages with LiveAgent.
1. Inside LiveAgent, click "Configuration" on the left-hand side carte in the main application screen.
2. From the "Configuration" screen click "Facebook" and "Application setup" under "Facebook."
three. In this section you lot need to connect a Facebook app created in developers.facebook.com/apps, with the following permissions with advanced access - pages_read_user_content, pages_manage_metadata, pages_manage_posts, pages_manage_engagement, pages_read_engagement, pages_messaging, pages_show_list, Business Asset User Contour Access.
4. Then on the "Facebook pages" screen you can connect your Facebook page via the "Connect" push.
v. A login dialog to Facebook will open up in a new window.
6. Fill in the login credentials so click "Log in."
7. Next, a list with available Facebook pages will open.
8. Select the Facebook page you desire to connect and connect it with LiveAgent by clicking the "Connect" push button.
9. Now the Facebook page should be connected with LiveAgent.
Yous can test information technology here:
- url: https://back up.mycompany.com/agent
- username: support@mycompany.com
- password: LiveAgent007
Record your own video like to the file VIDEO_FB_LA_connect.mp4 which y'all can find at the end of this guide and insert it into the file area. Facebook reviewers do non accept simply our general videos.
That'due south it. Due northow just wait until Facebook approves your application and you volition be able to fetch Facebook wall posts, letters, and comments every bit tickets and reply them direct from each ticket. It can take several days to get a response from Facebook. Y'all can check your pending request in the Facebook developer panel in the "App Review > Requests" section.
The attached videos are too available on YouTube at these links:
- VIDEO_FB_LA_connect
- VIDEO_FB_LA_fetching-messages
- VIDEO_FB_LA_share-post-sub.
The terminal 1 is as well a preview of how you volition be able to reply to messages, comments, and posts on your connected Facebook page.
Unfortunately, the Facebook review team stopped accepting our generic videos, and you are required to record your own screencast video and submit information technology with your application review. Facebook published a guide for recording the screencast, so for a successful app review, it is advisable to follow their recommendations.
If you are struggling to pass the review, we recommend yous to expect into the choice of migrating your LiveAgent installation to our cloud and leaving the hassle of Facebook awarding review to us. Don't hesitate to contact our sales team past email or online conversation for a customized offer.
Updated:
Source: https://support.liveagent.com/704852-How-to-submit-Facebook-application-for-review
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